1. Return window
You may return an eligible item within 30 days of delivery. Items must be unused, unopened and in their original packaging with all fittings and accessories included.
2. What cannot be returned
- Adhesive films and static-cling films once the backing has been removed or applied.
- Any item that has been cut, trimmed, mounted, drilled or installed.
- Items returned incomplete or without their original packaging.
Because all products are standard-size finished goods, not custom-cut, a size that does not fit your window is not a manufacturing fault. Please measure carefully using the specifications on each product page before ordering. An unopened, correctly-repackaged item can still be returned under section 1.
3. Damaged, faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact support@blinsolu.shop within 14 days of delivery with your order number and clear photographs. We will arrange a free replacement or a full refund, including original shipping, at no cost to you. This does not affect your statutory rights.
4. How to start a return
Email support@blinsolu.shop with your order number and the reason for return. We will confirm the return address and next steps. For non-faulty returns you are responsible for return postage unless your membership includes free returns.
5. Refunds
Once we receive and inspect your return, we issue the refund to your original payment method within 5–10 business days. Refunds are made in USD. Your bank or card issuer may take additional time to post the credit. For non-faulty returns the original outbound shipping charge is non-refundable.
6. Membership benefits
Comfort members receive free standard shipping; Curator members receive free shipping and free returns. Benefits apply while the membership is active. Membership fees themselves are billed in USD and can be cancelled through the customer portal; access continues until the end of the paid period.
7. Contact
Questions about a return? Email support@blinsolu.shop or call +44 7514867186. Our support hours are Monday to Friday, 09:00–17:00 (UK time, GMT/BST).