Support
Questions about sizing, fitting, delivery, returns or membership? Start with the answers below, or reach our team directly.
How do I know what size to order?
Every product page lists the finished dimensions. Measure the width and drop of your window, then pick the size that fits. Our items are standard-size finished goods, not custom-cut, so measuring before you order matters.
Do I need to drill holes?
No. Our kits are designed to fit without drilling using tension rods, adhesive brackets, hooks or suction fittings. Printed guidance is included, and the fitting method is labelled on each product.
Are the blinds child-safe?
We prioritise cordless, child-safe designs. Any product that includes cords or small parts ships with a child-safety warning; keep cords and small parts away from young children.
How long does delivery take?
Orders dispatch in 1–3 business days. Delivery is 2–4 days in the UK, 5–10 days across the US, Canada and Europe, and 8–14 days for Australia and New Zealand. Full detail is on the Shipping & Delivery page.
Can I return an item?
Yes — unused, unopened items in original packaging can be returned within 30 days. Damaged or incorrect items are replaced or refunded free. Applied adhesive films cannot be returned. See the Refund & Returns page.
What does membership give me?
Comfort adds member pricing, free standard shipping and priority support. Curator adds a bigger discount, free shipping and returns, and unlimited colour suggestions. Membership is a benefits subscription, not stored value or points.