1. Where we ship
We currently ship to the United States, United Kingdom, Canada, Ireland, Australia, New Zealand, Germany, France, the Netherlands and Sweden. If your country is not listed at checkout, email support@blinsolu.shop and we will advise whether we can deliver.
2. Processing time
Orders are prepared for dispatch within 1–3 business days. You receive an email when your parcel ships. Support hours are Monday to Friday, 09:00–17:00 (UK time, GMT/BST).
3. Delivery estimates
- United Kingdom: 2–4 business days.
- United States, Canada & Europe: 5–10 business days.
- Australia & New Zealand: 8–14 business days.
These are estimates from dispatch, not guarantees. Carrier delays, customs inspection and remote addresses can add time.
4. Shipping charges
A flat standard shipping charge is calculated and shown at checkout in USD before you pay. Comfort members receive free standard shipping and Curator members receive free shipping and free returns while their membership is active.
5. Duties and taxes
For international deliveries, import duties or taxes may be charged by your local customs authority on arrival and are the responsibility of the recipient. Where applicable, estimated charges are indicated at checkout so there are no surprises.
6. Tracking
A tracking reference is emailed once your parcel is collected by the carrier. Please allow 24 hours for tracking to update after dispatch.
7. Delayed, lost or damaged parcels
If a parcel is significantly delayed, arrives damaged, or is lost in transit, contact support@blinsolu.shop with your order number and photos where relevant. We will investigate with the carrier and arrange a replacement or refund under our Refund & Returns Policy.
8. Incorrect address
Please check your shipping address at checkout. We cannot be responsible for parcels sent to an address entered incorrectly. Contact us quickly if you spot an error and we will try to amend it before dispatch.